Refund policy

Return & Exchange Policy

Dr Dope | drdope.in | Effective: June 2026 | Version 1.0

⚠ Important Legal Notice - Please Read Before Purchasing

By placing an order on drdope.in, you confirm that you have read, understood, and agreed to this Return & Exchange Policy in its entirety. This Policy forms part of the legally binding terms of your purchase contract with Dr Dope. The act of placing an order constitutes your unconditional acceptance of this Policy.

Contact & Support

Customer Support: care@drdope.in

Working Hours: Monday – Friday, 10:00 AM – 6:00 PM IST

All return requests must be submitted through the official return portal only.

1. About This Policy

This Policy was last updated in June 2026. Dr Dope reserves the right to amend, modify, or update this Policy at any time without prior notice. The version in force at the time of purchase shall apply to the respective transaction.

2. Policy Acceptance & Binding Agreement

This Policy constitutes a binding legal agreement between you ("Customer") and Dr Dope.

By placing an order on drdope.in:

  • You confirm that you have read and understood this Policy in its entirety.

  • You agree to be bound by all terms and conditions set out herein.

  • You acknowledge that the act of placing an order on drdope.in constitutes your electronic acceptance and consent to this Policy under Section 10A of the Information Technology Act, 2000.

  • You accept that this Policy forms an irrevocable part of the purchase contract and cannot be unilaterally disregarded post-purchase.

3. Resolution Options

3.1 Replacement

  • Available for size/fit issues on full-price, non-sale products.

  • Reverse pickup from your address will be arranged (subject to pin code availability, typically within 5–8 working days).

  • A product can only be replaced ONCE.

  • Replacement products are final sale and are not eligible for further return, exchange, refund, or store credit.

  • If the requested replacement size or product is unavailable, store credit of equivalent value will be issued.

3.2 Store Credit / Gift Card

  • Available for eligible returns where a replacement is not preferred or unavailable.

  • Store credit/Gift Card remains valid for 12 months from the date of issuance.

  • Store credit/Gift Card cannot be converted into cash, bank transfer, UPI transfer, or any other monetary refund.

  • Once issued, store credit/Gift Card cannot be cancelled, reversed, or converted into another resolution method.

3.3 Refunds

  • Dr Dope does not provide monetary refunds.

  • In exceptional circumstances, where Dr Dope expressly approves a refund request, compensation shall be issued exclusively in the form of store credit.

  • Store credits will only be issued after the returned product has been received and successfully inspected at our warehouse.

  • COD charges of ₹149 are non-refundable under all circumstances.

  • For prepaid orders cancelled after dispatch, a return and handling fee of ₹199 will be deducted for orders containing up to 2 items.

    For orders containing more than 2 items, actual reverse logistics, shipping, handling, and processing charges may exceed ₹199. In such cases, Dr Dope reserves the right to deduct higher applicable return and handling charges based on the number of items, shipment weight, volumetric weight, and courier costs incurred.

  • For COD orders, a return and handling fee of ₹199 shall apply in addition to the non-refundable COD charge.

  • Multiple return requests may attract a deduction of ₹200 per returned item towards logistics, reverse pickup, and processing expenses.

4. Return Eligibility

4.1 Eligible Products

Return and exchange requests are accepted only for full-price, non-promotional purchases and are subject to compliance with all conditions contained within this Policy.

4.2 Non-Returnable Products

Category Policy
Sale, Clearance, Promotional Products Eligible only for exchange or store credit
Accessories Final sale. No return, exchange, refund, or store credit
Replacement Orders Non-returnable and non-exchangeable
Orders Purchased Using Store Credit / Gift Cards Non-returnable
Customized / Personalized / Made-to-Order Products Final sale. No return, exchange, refund, or store credit unless received damaged, defective, or incorrect
Refused Prepaid Deliveries During Sale Periods No refund, reshipment, exchange, store credit, or Gift Card

5. Mandatory Claim Time Windows

Claim Type Time Window Method
Size / Fit Exchange Within 7 days of delivery Return Portal
Manufacturing Defect / Wrong Product Within 24 hours of delivery Email with evidence
Damaged Product Within 24 hours of delivery Email with evidence
Missing Product Within 24 hours of delivery Email with evidence
Tampered / Pilfered Package Same day of delivery Email with unboxing video

Failure to raise a claim within the prescribed time window shall render the claim permanently ineligible.

6. Return Request Process

Mandatory Return Portal

All return and exchange requests must be submitted exclusively through:

drdope.in/apps/return_prime

Strictly No Exceptions

Requests submitted through WhatsApp, Instagram, Facebook, phone calls, emails, or any channel other than the official return portal shall not constitute a valid return request and may not be processed.

7. Condition of Returned Products

Returned products shall be inspected upon receipt at our warehouse.

Dr Dope maintains photographic and digital records of all outbound shipments and reserves the right to compare returned products with dispatch records.

A return will be accepted only if:

  • Product is unused, unworn, unwashed, and unaltered.

  • All original tags remain attached.

  • Product is free from stains, odors, perfumes, damage, washing marks, or alterations.

  • Product is returned in original packaging wherever reasonably possible.

  • Product matches the originally dispatched item.

  • No unrelated or substituted products are included.

8. Grounds for Rejection

Dr Dope reserves the absolute right to reject any return or exchange request where:

  • Request is submitted after the permitted time period.

  • Product is not in original condition.

  • Product differs from dispatch records.

  • Evidence is incomplete or insufficient.

  • Product falls under a non-returnable category.

  • False or misleading information is submitted.

  • Customer has been identified for policy abuse, return abuse, fraudulent activity, or chargeback abuse.

9. Reverse Pickup Terms

  • Reverse pickup is subject to courier serviceability at the customer's pin code.

  • Maximum two pickup attempts shall be made.

  • If pickup attempts fail, customer must self-ship the product.

  • Self-shipping costs are initially borne by the customer.

  • Approved reverse pickup requests remain valid for 7 calendar days.

  • Requests not completed within 7 days may be automatically cancelled.

10. Sale & Promotional Orders

  • Products purchased during sale, clearance, promotional campaigns, discount events, or special offers are eligible only for exchange or store credit.

  • Monetary refunds are not available.

  • Reverse pickup and handling charges of ₹199 shall apply.

  • If a replacement product is unavailable, equivalent-value store credit shall be issued.

11. Partial Payment / Advance Booking Policy

For orders placed using Partial Payment, Advance Payment, Booking Amount, COD Confirmation Fee, or similar payment methods:

  • The advance amount paid is strictly non-refundable.

  • The advance amount is collected to reserve inventory specifically for the customer.

  • The advance amount shall not be refunded under any circumstances if:

    • Customer refuses delivery.

    • Customer remains unavailable during delivery attempts.

    • Customer fails to respond to courier communications.

    • Incorrect, incomplete, or inaccurate shipping details are provided.

    • Order is returned to origin (RTO) due to customer-related reasons.

    • Customer changes their mind after order placement.

  • Any advance amount paid may be forfeited by Dr Dope in the above situations.

12. Return-To-Origin (RTO) Policy

Orders returned to origin due to customer-related reasons, including but not limited to:

  • Refusal to accept delivery.

  • Incorrect or incomplete address.

  • Incorrect phone number.

  • Customer unavailable during delivery attempts.

  • Failure to respond to courier calls, SMS, or communication.

  • Failure to collect shipment from courier office when required.

shall be treated as customer-initiated failed deliveries.

In such cases:

  • Forward shipping charges and return shipping charges shall be borne by the customer.

  • Any advance payment shall remain non-refundable.

  • Re-dispatch shall be processed only after payment of applicable shipping and handling charges.

  • Dr Dope reserves the right to refuse future COD orders from customers with repeated RTO history.

13. Product Appearance & Color Variation Disclaimer

Customers acknowledge that:

  • Product colors may appear slightly different due to screen settings, monitor calibration, mobile display characteristics, photography lighting, and editing processes.

  • Minor variations in color, shade, print placement, embroidery placement, washing effects, stitching, sizing tolerances, or garment finishing may occur during manufacturing.

  • Such variations are normal industry standards and shall not be considered manufacturing defects, quality issues, or grounds for return, exchange, refund, chargeback, or dispute.

14. Anti-Fraud & Policy Abuse Protection

Dr Dope maintains comprehensive photographic, digital, and warehouse records of all orders.

Fraudulent activities may result in cancellation of claims, refusal of future service, and legal action under applicable Indian law.

Examples include:

  • Returning a different product.

  • False non-delivery claims.

  • False damage or defect claims.

  • Unauthorized chargebacks.

  • Excessive return abuse.

  • Returning quantities greater than purchased.

  • Submission of fabricated evidence.

15. Limitation of Liability

To the maximum extent permitted under applicable Indian law:

  • Dr Dope's total liability shall not exceed the invoice value of the purchased product(s).

  • Dr Dope shall not be liable for indirect, consequential, incidental, punitive, or special damages.

  • Dr Dope shall not be responsible for delays caused by courier partners, payment gateways, force majeure events, natural disasters, strikes, governmental actions, technical outages, or circumstances beyond reasonable control.

16. Final Decision & Dispute Resolution

  • All return, exchange, replacement, store credit, and claim approvals are subject to verification and final approval by Dr Dope.

  • Dr Dope reserves the sole and final discretion to determine eligibility under this Policy.

  • Any misuse, abuse, or fraudulent activity may result in claim rejection.

  • Any disputes arising from purchases made through drdope.in shall be subject to the exclusive jurisdiction of the courts located in Rajasthan, India.

By placing an order on drdope.in, you acknowledge that you have read, understood, and agreed to this Return & Exchange Policy in its entirety.